Shipping Policy

At Norevla, we understand that receiving your order on time is an important part of a good shopping experience. This policy explains how we handle order preparation, delivery, tracking, and common shipping issues.

1. Where We Ship

Norevla currently ships eligible products to addresses within the United States.

Some products may have specific delivery restrictions due to their size, weight, contents, destination requirements, or other applicable shipping conditions. If a particular product cannot be shipped to your address, this will generally be indicated during checkout.

2. Preparing Your Order

After your payment has been confirmed, we normally need 1–2 business days to prepare your order for shipment.

Business days are Monday through Friday and do not include weekends or applicable U.S. holidays.

During periods of high order volume, promotional events, or unexpected operational circumstances, preparation may take slightly longer.

3. Estimated Transit Time

Once your package has been handed over to the shipping carrier, standard delivery generally takes around 4–7 business days.

As a general guideline, the complete process from confirmed payment to delivery is expected to take approximately 5–9 business days.

These are estimated timeframes rather than guaranteed delivery dates. Carrier capacity, severe weather, holidays, regional disruptions, or other unexpected events may affect the actual arrival date.

4. Shipping Charges

The shipping options available for your order, together with any applicable fees, will be shown during checkout before payment is finalized.

Shipping costs may depend on factors such as the delivery destination, package characteristics, selected service, and products included in the order.

If a free shipping option is available for a particular purchase, the applicable conditions will be displayed during checkout.

5. Providing Your Delivery Information

Customers should carefully review their shipping information before completing an order.

Please make sure your name, street address, apartment or unit number where applicable, city, state, and ZIP code are correct.

If you discover an error shortly after placing your order, contact us immediately at support@norevla.shop. We will attempt to assist before fulfillment begins, but we cannot promise that an address can be changed after an order has been processed or shipped.

6. Shipment Confirmation

When your order leaves our fulfillment process, a shipping confirmation may be sent to the email address associated with the order.

Where tracking is available, the message will include the relevant tracking information so you can monitor the shipment directly through the carrier.

7. Tracking Updates

Tracking information may not appear immediately after a package is shipped.

It can take approximately 24–48 hours for the carrier's system to register the shipment and begin displaying movement. In some situations, longer gaps between tracking updates may occur while the package is traveling between facilities.

8. Delivery Delays

If your order takes longer than the estimated delivery period, please review the latest tracking information first.

Delivery estimates can be affected by circumstances such as:

Severe weather
Carrier operating disruptions
Holiday periods
Transportation delays
Incorrect or incomplete delivery information
Regional service interruptions
Other events outside our control

An estimated delivery date does not constitute a guaranteed delivery commitment.

9. Packages Marked as Delivered

If tracking indicates that your package has been delivered but you cannot locate it, please check common delivery areas around your property and, when appropriate, ask household members, neighbors, or building management whether the package was received.

You should also contact the carrier regarding the delivery scan.

If you still need assistance, contact Norevla with your order number and tracking information, and we will help review the available shipment details.

10. Damaged Shipments

If a package arrives with visible damage, please document the condition of the package and product with photographs before disposing of any packaging materials.

Contact us as soon as possible with your order information and supporting photos. We will review the circumstances and determine the appropriate next step.

11. Returned or Undeliverable Packages

A shipment may be returned to the sender because of an incorrect address, unsuccessful delivery attempts, refusal, or other carrier-related circumstances.

If a package is returned to us, please contact our support team. Depending on the circumstances, additional shipping charges may apply if the customer requests that the package be sent again.