Refund Policy

At Norevla, we want customers to have a clear and straightforward way to request help when a purchase does not meet expectations. This policy explains the conditions and procedures that apply to eligible returns and refunds.

1. Return Window

Eligible merchandise may be returned within 30 days after delivery. The return period begins on the date the package is shown as delivered.

Please contact our support team before sending a product back. This allows us to confirm whether the item qualifies and provide the correct return instructions.

2. Condition of Returned Products

Returned merchandise should be received in a condition suitable for resale whenever reasonably possible. Depending on the product, this generally means:

The item has not been unnecessarily used or altered
The original packaging is included when applicable
Product labels, tags, accessories, or included components are returned where applicable
The order can be identified through an order number or other purchase information

Products that have been damaged after delivery due to improper use may not qualify for a refund.

3. Starting a Return

To request a return, please email support@norevla.shop with your order number and a short description of your request.

Our team will review the information and, if the return is eligible, provide instructions for completing the return. Please wait for our instructions before shipping merchandise to any address.

4. Items Received With a Problem

If your package contains the wrong item, a damaged product, or merchandise that appears to have a manufacturing defect, please contact us promptly after delivery.

For damaged or defective merchandise, photographs of the item and packaging may be requested to help us evaluate the situation. Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

5. Products Excluded From Returns

Some merchandise may not be eligible for return because of its nature or condition. Examples may include:

Items that are perishable or have a limited shelf life
Customized or personalized merchandise
Products that cannot be returned for hygiene or safety reasons after opening or use
Gift cards
Products identified as final sale
Items that have been materially altered, damaged, or used beyond reasonable inspection

Where applicable, mandatory rights under consumer protection laws will continue to apply.

6. Return Shipping

The responsibility for return shipping may depend on the reason for the return.

If the return results from receiving an incorrect, damaged, or defective product, we will review the circumstances and determine the appropriate return arrangement.

For other eligible returns, return shipping costs may be the customer's responsibility unless otherwise required by applicable law.

7. Refund Review

After an authorized return reaches us, the merchandise will be reviewed before a final refund decision is made.

If the return is approved, the refund will be issued to the same payment method used for the original transaction. Please allow up to 10 business days for refund processing. Additional time may be required by your financial institution before the funds become available.

8. Shipping Charges

Unless required by applicable law or the return is caused by an error attributable to Norevla, original shipping charges may not be included in the refunded amount.

9. Exchanges

Norevla does not guarantee direct exchanges for different products or variations.

If you would prefer another item, you may be asked to return the original eligible product and place a separate order for the replacement item.

10. Order Cancellation Requests

If you change your mind after placing an order, contact us immediately.

We may be able to cancel an order before fulfillment begins. However, once an order has been packed or handed to the carrier, cancellation may no longer be available and the return procedure may need to be followed instead.

11. Refund Not Received

If we have confirmed that your refund was processed but the funds have not appeared after the expected processing period, please first check with your bank or payment provider.

If the refund is still unavailable, contact us at support@norevla.shop with your order information so we can assist with reviewing the transaction.